OUR TERMS AND CONDITIONS
When you receive your order, please remove all packaging and thoroughly check the ordered item(s) before booking your flooring fitter to ensure it is the correct quality, size, pattern and colour as you expected, and free from damage and/or defects. Once you have cut into and/or fitted the item, you are the owner and cannot be held responsible for any exchanges.
Under the Consumer Contracts Regulations 2014 you will, if you are buying as a consumer, have up to 14 days from the day after the day on which the goods are delivered to you to cancel your purchase of the product, for any reason, provided that (i) if the product is cut or special ordered you will no longer have this right of cancellation in respect of this product; and (ii) if we start (with your consent) any of services which you have ordered before the end of this 14 day period, you will no longer have the right to cancel these services. If you wish to cancel, you must notify us via email of your wish to cancel your purchase of the product using the email address firstname.lastname@example.org.Wewill tell you in the Acknowledgment Email if you do not have a right to cancel.